Q: Why can’t you simply tell me what my
password is or what the answers to my security
A: For your security, we only have
access to the account number and the email address
associated with it. We do not have access to your
password, which questions you chose or what your
Q: Do you share my email address with others?
A:Although we have access to your email
address, we do not share it with others. We will, on
occasion, use it to contact you about happenings at the
credit union, urgent member information, or, if you so
choose, promotions and specials.
Q: Am I required to answer all challenge questions
and choose a confidence word?
A: Yes. The Challenge Questions and
Confidence Word are part of the Multi-Factor
Authentication required by our regulators. They are in
place to help protect you from phishing, fraud and other
Q: Do I have to enter my responses to the security
questions exactly as I did during the set-up?
A: Yes. The security question response
will not allow you access to the account unless the
answers are entered identically. For example, if your
initial response was May 06, 2006, the following
responses would not be valid: May 6, 2006; May 06 2006;
06/06/2006; 2006, May 6.
Q: Why am I being asked to answer my security
A:Each time you access your account
from a different computer, you will be asked to answer
the security questions. This is to ensure that you are
the one trying to gain access, as our server does not
recognize the computer as yours. Additionally, if you
perform a disk clean-up on your computer, you will be
required to answer the security questions.